Refund Policy & Warranty
Orders that are canceled before delivery or pickup are fully refundable unless:
1) The item is not normally stocked in our store, in which case, there will be a 10% re-stocking fee to cover the cost of returning the item to our supplier.
2) The order was for a custom-built item and building has begun, in which case, the item may be partially refundable at the discretion of Value Office Furniture & Equipment.
YOUR SATISFACTION WITH OUR MERCHANDISE IS GUARANTEED.
A full-value store credit will be provided for items returned in original condition within 30 days subject to the limitations above under "Cancellations."
There are no refunds on delivery charges. If we are asked to pick up returned items, a normal delivery charge (minimum $25) will be incurred for the pickup.
Clearance Sale items are non-returnable.
NEW Office Source merchandise is guaranteed against manufacturer defects for life. This includes laminate materials and any kind of mechanical or electrical failure. We will repair or replace at our option.
USED merchandise has a mechanical & electrical guarantee for six months, unless otherwise specified. If we cannot repair the item and we do not have another of the same item, we will issue a refund in the form of store credit. Fabric and paint or other finish coats are not warrantied. Laminate is warrantied against de-lamination.
New & Used Laminate products repel water on their surfaces, but all laminate products will swell if seams are submerged in water, left outdoors, left on wet flooring, or stored in high-humidity environments such as a damp basement. There is therefore no warranty on laminate products for water damage.